Frequently Asked Questions

  1. What kind of dogs does New Horizons use?
  2. How do you act around a service dog?
  3. How can service dogs be recognized?
  4. How do you become a trainer of a service dog?
  5. What kind of training is needed to own a service dog?
  6. How old are the dogs when they are placed?
  7. How much does is cost to get a service dog?
  8. What skills are New Horizons dogs trained to do?
  9. What skills are New Horizons dogs NOT trained to do?
  10. Who is eligible to apply for a New Horizons dog?
  11. How old do you need to be?
  12. How long is the waitlist?

1.      What kind of dogs does New Horizons use?

New Horizons trains Golden Retrievers & Labrador Retrievers as service dogs.

2.      How do you act around a service dog?

It is important to ignore the service dog, even if it doesn’t look like it is working at the time. If you feel that you must pet the service dog, it is very important to ask the dog’s handler for permission first. For more information, explore our Service Dog Etiquette page.

3.      How can service dogs be recognized?

Typically, our service dogs can be recognized by the green “vest” they wear over their back that includes our logo. However, service dogs are not required to wear a vest.

4.      How do you become a trainer of a service dog?

For the first 18 months of training we utilize our amazing community of volunteers called Puppy Raisers who take on the responsibility of teaching the puppy basic obedience, socializing the puppy, and exposing their puppy to our advanced commands. Once the puppies are between 18-22 months old, they will return to New Horizons and enter advanced training with our expert trainers.

5.      What kind of training is needed to own a service dog?

Once the service dog successfully completes our advanced training program, our clients enter a two week Team Training session where they work with their dog to learn all the commands and techniques for a successful placement.

6.      How old are the dogs when they are placed?

Our service dogs are around 2 years old when they are placed.

7.      How much does it cost to get a service dog?

Our service dogs are placed with our clients at no cost even though it costs over $20,000 to raise and train them. Our clients are responsible for transportation to and from our Team Training program, as well as lodging and meal expenses during the 2 week program. Once the dog is placed, the client is responsible for the dog’s equipment (e.g. leash, collar, vest) and the dog’s well-being (e.g. food, monthly meds).

8.      What tasks are New Horizons dogs trained to perform?

We train our service dogs with over 80 commands. Our service dogs work primarily to assist adults and children in wheelchairs or those individuals with other mobility and balance problems. Our service dogs are trained to open and close doors, turn light switches on and off, retrieve various objects, as well as other specialized tasks. We have dedicated programs for veterans with disabilities and children with autism.  We also have facility dogs assisting in other working situations such as rehabilitative facilities, nursing homes and private homes, depending on the dog’s temperament and abilities.

9.      What tasks are New Horizons dogs NOT trained to perform?

We do not train our dogs to serve as alert dogs for diabetic attacks, seizures, or the detection of other medical symptoms. We do not train our dogs to serve as guide dogs for the visually impaired, to serve as hearing dogs for the hearing impaired, or to primarily serve as emotional/social support for their individual partner.

10.      Who is eligible to apply for a New Horizons dog?

We accept applications from individuals living in the state of Florida who have physical or developmental disabilities. Each application is reviewed on an individual basis to ensure a successful placement.

11.      How old do you need to be to apply?

Currently, we have not set an age restriction. Each application is reviewed on an individual basis to ensure a successful placement.

12.       How long is the wait list?

Our current wait list is between 2 and 4 years.